Please read our Refund & Return Policy carefully before placing an order.

1. Returns

We accept returns only under the following circumstances:

• The product received is damaged during transit.
• You receive the wrong product.
• The product has a manufacturing defect.
• The product is incomplete or missing essential parts.

To be eligible for a return:

• You must notify us within 48 hours of receiving the product.
• The item must be unused and in its original condition.
• The product must be returned in its original packaging with all accessories, manuals, and invoices (if applicable).

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom-made or personalised products.
• Products made to customer specifications.
• Clearance or sale items (unless damaged or defective).
• Products damaged due to misuse, negligence, improper installation, or accidental damage.
• Minor variations in colour, grain, texture, finish, or dimensions that naturally occur in handcrafted products.

3. Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect item:

1. Contact us within 48 hours of delivery.
2. Provide your order number.
3. Share clear photographs of:
   
   • The product.
   • The shipping box.
   • Any visible damage.
4. Our team will review your request and respond as soon as reasonably possible.

Failure to report damage within the specified timeframe may affect your eligibility for a replacement or refund.

4. Refunds

Once your returned product is received and inspected, we will notify you of the status of your refund.

If approved:

• Refunds will be processed using the original payment method whenever possible.
• Processing times may vary depending on your bank or payment provider.
• Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.

5. Replacements

Where appropriate, we may offer a replacement instead of a refund.

Replacement requests are subject to:

• Product availability.
• Inspection and approval of the reported issue.

If the original item is unavailable, we may offer a comparable replacement or an alternative resolution.

6. Return Shipping

If the return is due to:

• A damaged product,
• A manufacturing defect, or
• An incorrect item supplied by us,

Silpi will arrange or reimburse reasonable return shipping costs, as applicable.

If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

7. Order Cancellation

Orders may be cancelled before production or dispatch begins.

Once a product has been shipped—or, in the case of custom-made or personalised products, once production has started—cancellation requests may not be accepted.

Please contact us as soon as possible if you wish to cancel an order.

8. Handmade Product Variations

Our products are handcrafted by skilled artisans. Slight differences in:

• Colour
• Texture
• Finish
• Pattern
• Dimensions

are natural and should not be considered defects. These variations contribute to the authenticity and uniqueness of each handcrafted item.