This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.silpicrafts.com/.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with our website:

Personal Information

• Full Name
• Email Address
• Phone Number
• Company Name (if applicable)
• Country/Region
• Shipping or Billing Address (when required)
• Any information you voluntarily provide through contact forms or quotation requests.

Non-Personal Information

We may automatically collect certain technical information, including:

• IP Address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referring website
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Respond to enquiries and quotation requests
• Communicate regarding products and services
• Process business enquiries and orders
• Improve our website and customer experience
• Send updates, newsletters, or promotional content (only where permitted)
• Maintain website security
• Comply with legal obligations

3. Cookies

Our website may use cookies to improve user experience.

Cookies help us:

• Remember visitor preferences
• Analyse website traffic
• Improve website performance
• Enhance browsing experience

You can disable cookies through your browser settings; however, some features of the website may not function properly.

4. Third-Party Services

We may use trusted third-party service providers for:

• Website analytics
• Website hosting
• Email communication
• Customer support
• Payment processing (if applicable)

These providers receive only the information necessary to perform their services and are required to protect your information.

5. Information Sharing

We do not sell, rent, or trade your personal information.

We may disclose your information only:

• When required by law
• To protect our legal rights
• To trusted service providers assisting our business
• During a business merger, acquisition, or restructuring

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against:

• Unauthorized access
• Disclosure
• Alteration
• Loss
• Misuse

While we strive to protect your information, no method of transmission over the internet is completely secure.

7. International Data Transfers

If you access our website from outside our operating country, your information may be transferred to and processed in countries where our servers or service providers are located. By using our website, you consent to such transfers in accordance with applicable laws.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil the purposes described in this Privacy Policy
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to certain processing
• Withdraw consent where applicable
• Request a copy of your personal data

To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website is intended for business and general audiences and is not directed at children under the age required by applicable law. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date. Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us through our Contact Us page or by using the contact details provided on our website.

Website: https://www.silpicrafts.com/