Please read our Shipping Policy to understand how we process and ship orders.

1. Order Processing

• Orders are processed after payment confirmation (where applicable).
• Processing times may vary depending on product availability and whether the item is handmade or custom-made.
• Custom or made-to-order products may require additional production time before dispatch.
• Orders are processed during our regular business days, excluding weekends and public holidays.

2. Shipping Locations

Silpi ships products across India and may offer international shipping to selected countries.

If shipping is unavailable to your location, please contact us before placing your order.

3. Delivery Time

Estimated delivery times are as follows:

• Within India: Generally 3–10 business days after dispatch.
• International Orders: Delivery times vary depending on the destination country, customs clearance, and courier services.

These delivery estimates are indicative and may vary due to factors beyond our control.

4. Shipping Charges

Shipping charges are calculated based on:

• Delivery location
• Product size and weight
• Order value
• Shipping method selected

Applicable shipping charges, if any, will be displayed during the checkout process or communicated before order confirmation.

5. Order Tracking

Once your order has been dispatched, you may receive shipment details or a tracking number (where available) via email, SMS, or other contact information provided during the order process.

6. Delivery

Please ensure that the shipping address and contact details provided are accurate.

If delivery cannot be completed due to incorrect information or the recipient’s unavailability, additional shipping charges may apply for re-delivery.

7. Delays

While we strive to deliver all orders on time, delays may occur due to circumstances beyond our reasonable control, including:

• Adverse weather conditions
• Public holidays
• Natural disasters
• Transportation disruptions
• Customs inspections
• Courier service delays
• Government restrictions or unforeseen events

Silpi is not responsible for delays caused by third-party courier services or customs authorities.

8. Damaged Packages

If your package appears damaged upon delivery:

• Inspect the package before accepting it, where possible.
• Take clear photographs of the package and the damaged product.
• Contact us within 48 hours of receiving the shipment.

We will review the issue and assist you in accordance with our Refund & Return Policy.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Silpi is not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for re-dispatch.

10. International Orders

For international shipments:

• Delivery times may vary depending on customs procedures and local courier services.
• Customers are responsible for any applicable customs duties, import taxes, or local fees imposed by their country’s authorities unless otherwise agreed.
• Customs clearance may occasionally result in delivery delays.

11. Lost Shipments

If your shipment has not arrived within the expected delivery period, please contact us with your order details.

We will work with the shipping carrier to investigate the shipment and provide updates. Resolution times may vary depending on the courier’s investigation process.

12. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us using the contact details available on our website.

Website:https://www.silpicrafts.com/